Question 1

Can you handle sewage backups as well as clean-water flooding?

Accepted Answer

Yes. Sewage and contaminated floodwater events are handled under a separate Category 3 protocol that includes full PPE, containment of affected areas, antimicrobial treatment, and disposal of non-salvageable porous materials per Massachusetts DEP guidelines. Post-remediation testing is available to confirm pathogen levels have returned to background before the space is reoccupied.

Question 2

Do you handle commercial water damage for office buildings and multifamily properties?

Accepted Answer

Yes. Commercial large-loss events are a core part of our service offering. We can mobilize multiple extraction and drying units and coordinate with building management, tenant representatives, and insurance adjusters simultaneously. Our first on-site meeting addresses business continuity — which areas must reopen first, how tenant operations continue during remediation — so recovery proceeds without unnecessary downtime.

Question 3

Do you work directly with insurance companies?

Accepted Answer

Yes. Insurance documentation is a standard part of every job — not an add-on. We capture timestamped photo sets at intake and closeout, produce moisture logs in adjuster-ready format, and coordinate directly with major carriers and public adjusters. Our scope narratives are written in language aligned with insurance guidelines to minimize back-and-forth and accelerate claim approvals.

Question 4

How do you know when drying is complete?

Accepted Answer

Drying is complete when all affected materials reach manufacturer-specified equilibrium moisture content — not simply when the room looks or feels dry. We log moisture readings daily throughout the drying period and adjust equipment placement as conditions change. The job closes only when every reading is at or below clearance threshold, and we document the final readings for your insurance file.

Question 5

How quickly can you respond to a water damage emergency?

Accepted Answer

Average response time within the Greater Boston primary service area is two to four hours from first contact. After-hours emergencies are routed through our live answering line at (857) 337-2202. The on-call coordinator assesses severity, dispatches the nearest crew, and provides a real-time ETA update.

Question 6

Is a free estimate available before work begins?

Accepted Answer

Yes. All water damage assessments are free. A technician visits your property, takes moisture readings, and provides a written scope estimate at no charge. Work begins only after you review and approve the written scope. The invoice at completion matches the approved estimate — no surprise charges are added without prior discussion and authorization.

Question 7

What happens if mold is found during the dry-out?

Accepted Answer

If pre-existing mold is discovered during demolition or inspection, we stop and provide a separate remediation scope before continuing restoration. Mold remediation includes containment barriers, HEPA air filtration, and removal of colonized material. We do not continue drying work in areas with active mold growth until remediation is complete and clearance testing confirms the area is safe.

Service	Typical range
Emergency dispatch & initial assessmentCovered by most insurance policies	$0 – $150
Water extraction (per room)	$300 – $700
Water extraction (whole home / large loss)	$1,000 – $4,000+
Sewage / black-water extractionHazmat handling required	$800 – $3,000+

Service	Typical range
Air mover & dehumidifier placement (per day)Typically 3–5 days	$200 – $500
Full drying package (average room)	$500 – $1,500
Full drying package (multi-room / basement)	$1,500 – $5,000+

Service	Typical range
Mold testing & assessment	$200 – $600
Surface mold treatment (small area)	$500 – $1,500
Full remediation (structural)Includes containment, HEPA filtration, disposal	$1,500 – $6,000+

Service	Typical range
Wet drywall removal (per room)	$300 – $800
Flooring removal (carpet / laminate)	$200 – $600
Content pack-out & storage	Quoted per job

Transparent pricing

Our pricing promises

Emergency response & extraction

Structural drying

Mold remediation

Demolition & content

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