Customer Reviews

Verified feedback about LocalFlow Restoration of New England.

Average rating: 5 / 5 (8 reviews)

• Anita P.5★

  Watertown

  Google

  Sewage backup in the lower level of our home — disgusting, terrifying, urgent. Their crew arrived in full PPE, removed every porous material per Category 3 protocol, applied antimicrobial at the labeled dwell time, and documented each removal decision with photos. Our insurance carrier called the documentation packet exemplary.

• Sarah K.5★

  Newton

  Google

  Pipe burst overnight and LocalFlow had truck-mounted extraction running within four hours. They explained Category 2 contamination on the phone before arrival and walked the scope with my adjuster the same day. Daily moisture logs were emailed straight to my carrier — claim paid in full, no scope disputes.

• Christina M.5★

  Arlington

  Google

  I manage multifamily properties and water losses come with the territory. LocalFlow's daily psychrometric logs are the cleanest documentation I have ever received. Adjusters approve scope without back-and-forth, which shaves weeks off each claim. They are now my first call on any loss.

• Michael R.5★

  Brookline

  Yelp

  Mold remediation in our basement after a slow plumbing leak. The crew followed IICRC S520 to the letter — HEPA containment, negative air machine, third-party clearance testing before they pulled the barrier. Our pediatrician asked for the post-remediation clearance document and they delivered it the same day.

• David L.5★

  Cambridge

  Facebook

  Wind-driven storm rain found a roof-to-wall gap and soaked our hardwood floors. Three other restoration companies offered vague timelines. LocalFlow showed up with calibrated meters, mapped moisture across every zone, and handed us a written drying plan on day one. Mat-system drying saved the floors — no replacement needed.

• Rebecca W.5★

  Somerville

  Google

  Persistent moisture issue under our home turned out to need both drying and encapsulation. They explained the distinction between drying to the standard and preventing recurrence — and why we needed both. Calibrated readings, before-and-after photo timeline, and a clearance document I keep in my home file.

• Patrick N.5★

  Billerica

  Yelp

  Sprinkler system saved the house from a kitchen fire but soaked the entire ground floor. LocalFlow coordinated with the smoke restoration sub-trade and tracked Category 2 water separately so the scopes did not bleed into one another. One clean closeout package for the carrier — zero scope confusion.

• James T.5★

  Brighton

  BBB

  Dishwasher supply line failed at 2am. The on-call coordinator answered live, walked us through the shutoff, and triaged the contamination category over the phone. A truck-mount was extracting by 6am. Six days of drying logs delivered by email, final moisture clearance survey before any rebuild trade returned.